Dealing with Difficult People at Work Training
Managing difficult conversations and navigating workplace conflicts can be a challenge for any team. Our comprehensive training course equips your team with the tools and techniques needed to handle these situations with confidence and professionalism.
DEALING WITH DIFFICULT PEOPLE TEAM TRAINING
Empower your staff fostering organisational growth and employee wellbeing. This course is designed for businesses and organisations who want to empower their teams to manage challenging situations effectively, fostering a more positive, productive work environment.
How will the Dealing with Difficult People Training positively impact attendees
Improving communication
Create a more harmonious workplace by improving communication and problem-solving skills.
Develop EI SKILLS
Develop emotional intelligence to remain calm and objective in high-pressure situations.
Improve Leadership Skills
By fostering open, respectful communication within teams.
DEALING WITH DIFFICULT EMPLOYEES TRAINING
- Learn practical strategies to handle difficult conversations with employees, colleagues, and clients.
- Improve conflict resolution skills to manage tense situations calmly and professionally.
- Build emotional resilience and maintain composure during difficult interactions.
- Understand the psychological aspects behind difficult behaviors and learn how to respond effectively.
- Tailored specifically for managers and team leaders, but beneficial for all employees facing workplace challenges.
How does the Dealing with Difficult People Training work?
The course has been formulated in line with the powerful BEATTM approach.
Based in the most cutting edge knowledge from the fields of Neuroscience, the method is a direct approach to changing emotional states and behaviour though a set of simple and intuitive tools.
BEATTM cuts through long standing faulty habits, replacing these with useful behaviour, states of being and thought patterns.
DEALING WITH DIFFICULT PEOPLE TRAINING MODULES
Understanding Difficult Behaviour
- Explore the root causes of challenging behaviours in the workplace.
- Learn how to identify and understand different types of difficult personalities and why certain people behave the way they do.
Effective Communication for Managing Conflict
- Discover the key elements of effective communication when dealing with difficult people.
- Learn active listening, assertive speaking, and how to de-escalate heated situations.
Managing Difficult Conversations
- Learn techniques for preparing, initiating, and navigating tough conversations with employees or colleagues.
- This module provides real-world strategies for remaining composed and achieving positive outcomes.
Emotional Intelligence and Conflict Management
- Develop emotional intelligence skills to manage your own emotions and understand others.
- Learn how to keep a cool head under pressure and lead by example in challenging conversations.
Strategies for Resolving Workplace Conflicts
- Understand conflict resolution strategies that can be applied to different workplace scenarios.
- This module offers tools and frameworks to effectively mediate disputes and guide teams toward resolution.
Building a Positive Workplace Culture
- Learn how to foster a culture of open communication and mutual respect within your team.
- By creating an environment where difficult conversations are managed constructively, you can reduce the frequency of conflict and improve team morale.
Pricing
FAQs
Will the Course be Specifically Designed for me?
Yes. Once we receive the booking, we will reach out to your team to organise a pre-training consultation. We will use the consultation to gather facts, understand the culture which exists in the workplace and gain important insight into some of the challenges the team might be experiencing. After this, we will make adjustments to the course and mode of delivery in line with your organisation’s needs.
HOW MANY HOURS IS THE TRAINING?
Each training day lasts 8 hours and includes breaks totaling 1 hour.
my team is larger than 15 people, is this training not right for us?
Our training programs involve hands on exercises in addition to content delivery. In order to enhance the training experience we recommend keeping group size as small as possible. If your group is larger than 15 people, consider if splitting the group may be a suitable solution for you. Alternatively, you may consider the option of us conducting the training with a larger team of 2 or more coaches.
Where will the coaching take place?
Our training is conducted at our training studio in Whitechapel. We are equally able to conduct the sessions at your premises. Our coaches are able travel to any destination in Greater London.
We are not located in London, will you be able to travel to us?
Yes, our coaches can travel anywhere in the UK (and even internationally) to conduct training sessions. Please get in touch so we can provide you with a quotation.
Can the sessions be conducted online?
Yes, we can deliver an online version of the training.
